FAQs

Participants must be 18 years old or above. Additional eligibility requirements may apply to specific games or promotions, so participants should always review the posted mechanics before joining.

Each game will have its own official mechanics and participation requirements. Follow the instructions stated in the official Winner Winner post or game announcement to make sure your entry is valid.

Winners are selected according to the specific mechanics of each game or promotion. Winner Winner may verify entries and participant eligibility before confirming and awarding a prize.

Winners will be announced or notified through the official Winner Winner channels or through the method specified in the game mechanics. Participants should check official announcements and communications regularly.

Winners must claim their prize within 72 hours of the official winner announcement or notification.

If a prize is not claimed within the required 72-hour period, the prize will be forfeited and may be awarded to the designated runner-up.

No. Only the winning Facebook account holder may claim the prize. Relatives, friends, representatives, or other third parties cannot claim a prize on behalf of the winner.

Winner Winner may request a valid government-issued ID to verify your identity, age, and eligibility before releasing a prize.

Your Facebook name does not necessarily have to exactly match your government-issued ID, provided Winner Winner can reasonably verify that the Facebook account belongs to you. However, the full name shown on your valid government-issued ID must match the registered name of the bank account, e-wallet account, or money-remittance recipient details provided for receiving the prize.

No. Third-party accounts are not accepted. The bank account, e-wallet, or money-remittance recipient information must be under the same name shown on the winner's valid government-issued ID.

Yes, when money remittance is available as a prize-delivery option. The recipient's name must exactly correspond to the winner's valid government-issued ID and must belong to the winner.

A participant may win a maximum of two (2) times in Minor Games within any 365-day period.

A participant may win only once (1) in a Major Game within any 365-day period.

You may participate provided you remain eligible under the applicable winning limits and the specific mechanics of the game. Participants who have already reached the maximum allowable wins within the 365-day period will no longer be eligible for another applicable win during that period.

Winner eligibility and previous wins may be verified using information such as your valid ID, Facebook account, and Winner Winner's previous winner records.

A participant found to have exceeded the applicable winning limit may be disqualified, and the prize may be awarded to the designated runner-up.

Disqualification may result from fraudulent entries, false or misleading information, duplicate identities, impersonation, attempts to bypass winning limits, failure to satisfy eligibility requirements, or violations of the applicable game mechanics or General Game Rules.

The General Game Rules apply across Winner Winner games, but individual games or promotions may have additional or specific mechanics. Participants should review the official mechanics of each game before participating.

Yes. Winner Winner reserves the right to verify the identity and eligibility of a potential winner, previous wins, compliance with the game mechanics, and the accuracy of information submitted during the prize-claiming process before awarding a prize.

Yes. The General Game Rules may be updated or changed when necessary to improve, clarify, or protect the fairness and integrity of the games. Participants should refer to the latest rules published by Winner Winner. Any changes remain subject to applicable laws and regulations.